Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your order was delivered, we can’t always offer you a full refund or exchange. 

If your order arrived damaged, please notify us immediately.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that HVAC products which have been installed are NOT eligible for refunds under any circumstances. 

To complete your return, we require a receipt or proof of purchase which we are almost always able to lookup for you.

Please do not send your purchase back to the manufacturer or warehouse before receiving authorization.

There are certain situations where only partial refunds are granted:

  • Products returned without all original packaging.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This refund may take 3-5 business days to be reflected on your account, depending on the policies of your banking institution.

Late or missing refunds

If you haven’t received the expected refund and more than 5 business days have passed since we notified you of the refund being processed, please double check your bank or credit card account. If the refund is not reflected on your account, please contact your bank or card issuer first and ask if there are any pending refunds that are not displaying.

If you’ve done this and you still have not received your refund yet, please contact us at service@superiorhomesupplies.com.

Sale items

All items will be refunded based on the price you originally paid. Sale items cannot be refunded for more than the price you paid.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@superiorhomesupplies.com and we will help you through the process.

Shipping returns

To return your product, you should mail your product to the address we provide when we authorize the return or exchange. Please DO NOT return your item before receiving authorization and the appropriate address. If your item arrives without the warehouse expecting the return it can create substantial delays in locating that individual item and its inspection. 

You will be responsible for paying for your own shipping costs for returning your item (except in the case of the item arriving damaged or our staff recommending the wrong product(s).) The costs incurred in return shipping are not refundable. If our carrier is used and you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at service@superiorhomesupplies.com for questions related to refunds and returns.